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Delivery and Returns


  • Absolutely love baby balm. My 6 week old had flakey, dry skin and nothing I had tried was helping until I tried baby balm. Her skin is so much better. I can't believe how fast it worked. Thank you Kiwiherb!!!
    – Alex Lazzaro
  • On Sunday we bought De-Stuff for our 3 year old daughter who has struggled with a cold all week. After 2 doses of it, along with the Chesty formula, she slept so well that night and woke up looking and sounding so much better. Now almost 3 days later her cold is all but gone. I wish I had have found out about it sooner.
    – Bridgette Robinson
  • I'm not often inspired enough to go seek out a brand's Facebook page just to give them my positive feedback - in fact this is the first time ever. I just wanted to express how much I love the children's cough syrup, it's always worked wonders on my kids - it's now taken to the next level with the inclusion of the syringe which is long enough to reach the bottom of the bottle - hurray! It's always been the bane of my mum-life trying to reach the medicine when the bottles have run low with syringes that aren't long enough - thank you!
    – Melissa White
  • Received a bottle of children's chest syrup to trial and what can I say it's magic in a bottle!! After a single dose they didn’t cough the whole night which meant a better sleep for everyone after two days they were so much better and they liked the taste which is great, can't wait to try more of your products
    – Daniella Bhagat
  • My wife and I have been using this product for years and they are amazing and work fantastic!!! We have the all the children's stuff including the echinature, chest syrup, throats syrup and the De-stuff!!! Absolutely amazing products We love them
    – Craig Hume
  • Brought a bottle of children's chest syrup and it works like magic no more coughing during the night. Also my son loves the taste
    – Philippa Quigley
  • I brought a bottle of De-stuff for my 11 month old daughter yesterday who has had a runny nose for the last 5 days, I've been wiping her nose constantly but after 2 doses of De-stuff I've only had to wipe her nose twice today. I wish I'd known about this sooner. I will be using this straight away in the future
    – Melissa Bayne
  • I love Kiwiherb! Finding something that worked so well, and was safe for my daughter when she was at an age where she couldn't have all other medicines, it was such a great help! And now I use nothing else
    – Alyssa Francis-King

Delivery and Returns

Delivery policy

  • We will not deliver to any address deemed non-permanent, eg hotel addresses.
  • A confirmation email will be sent immediately after your order is received.
  • Orders will normally be dispatched within 48 hours.
  • If for any reason we are unable to fill your order you will be notified immediately.

Deliveries within New Zealand

  • Deliveries within New Zealand will be handled by either Courier Post, and should be received within 5 working days.

International Deliveries

  • International deliveries are handled by New Zealand Post and will take between 10 to 25 days for delivery.
  • Kiwiherb cannot accept responsibility or liability for any goods lost in transit outside New Zealand.

Customs Regulations

  • Kiwiherb accepts no liability for the replacement of any goods or costs arising from or relating to the importation or confiscation of any goods by government bodies.
  • Customs regulations in most countries allow the importation of health supplements for personal use, however it is the responsibility of the individual to ensure the goods ordered are not prohibited within their country.

Returns policy

  • Except in the situation described under "Customs Regulations" above, if for any reason you are not satisfied with your product we provide an unconditional money-back guarantee on all unopened goods returned in original condition within 10 days of delivery.
  • We will notify you to confirm your refund upon receipt of the returned goods, and you may expect a refund in the same form of payment originally used for purchases within 7 business days of our receiving your return.
  • Defective or damaged goods will be returned and replaced at our cost. please advise us immediately if you have any problems in this regard.