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Order Delivery Information

 

As a proud New Zealand company, we love providing you with premium quality products and quick, safe delivery, from our home to yours.

Delivery information is detailed below to help answer any questions you may have about ordering products from Kiwiherb. For further information, our team would love to hear from you – EMAIL US orders@kiwiherb.co.nz  or call us on FREEPHONE 0508 749 866.

DELIVERY OF ORDERS

All orders are processed during normal business hours (that’s Monday – Friday, 9am – 5pm), and as soon as possible after we’ve received them.   We aim to dispatch orders within 24 hours.

Any orders received after 3pm, or placed on weekends and public holidays, are processed the next working day.

Unfortunately, we can’t deliver on weekends or public holidays.

  • Auckland delivery: allow 1 – 2 working days
  • North Island delivery: allow 2 – 3 working days
  • South Island delivery: allow 2 – 3 working days
  • Rural delivery: please allow an extra 1 – 2 days
  • International delivery: 1 – 2 weeks, depending on international courier timeframes

DELIVERY COSTS

Orders over $200 (excluding GST) have free delivery!

  • Auckland and outer townships (between Kaiwaka and Pokeno): $4.95
  • Rest of North Island: $6.95
  • South Island: $7.95
  • Waiheke Island and Great Barrier Island: $11.95
  • Additional surcharges - rural delivery: $3.00 

If we need to deliver your order in multiple deliveries, you’ll only pay for the first one and there will be no extra charge for the remainder of your order.

Outside New Zealand?

International delivery costs are calculated on the website so you can see the total cost before you place your order. Please note that you won’t need to pay import taxes.

COURIERS

All deliveries require a signature, which means that the delivery address provided must be a street address. We cannot accept P.O. box addresses for delivery.

If it is impractical for you to receive and sign for a delivery, please include a note in the ‘Notes’ section at checkout stating “I authorise for my order to be delivered without obtaining a signature”. This will make it clear that NZ Couriers can leave your order without getting a signature.

Please note: We cannot accept responsibility for any item left without signature and cannot be liable for any late delivery.

To track your order, please email us at orders@kiwiherb.co.nz with your sales order number – you’ll find it on the purchase confirmation page. We’ll then provide you with a NZ Couriers tracking number.

DAMAGED GOODS / RETURNS

Due to the nature of our products, unfortunately we’re unable to accept returns.  

If you received the wrong goods or they got broken in transit, please let us know within 2 working days of delivery. Please contact our team on orders@kiwiherb.co.nz with the damaged item’s batch number (found on the back of the box) and photos of the damage.

Our customer service team will then give you instructions and a Damaged Goods form. This will help us sort this out for you as quickly as possible.

HOLIDAY TRADING HOURS

Kiwiherb is closed on standard public holidays. You can still place an order and we’ll get straight onto processing it the next working day.  

Please note that Christmas is a busy time of year. To ensure your order is dispatched in time for Christmas, please check HERE for updates about Christmas delivery deadlines and December and January opening hours.